People

 

The greatest cost to business is when our team members don’t know what they don’t know.

Question – What if we invest in the education of our people and they leave?

Response – What if we don’t and they stay?

The following focus must be in place when delivering value to the business:

  • Formal education on system capability, process best practice, and user’s performance expectations

  • User certification to validate basic understanding, performance improvement capability, and contribution to business value

  • User performance alignment with system data performance

  • Clear definition of position objectives and performance measures within a job description

A fully comprehensive user education program aligned with the new team member on-boarding program.