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The greatest cost to business is when our team members don’t know what they don’t know.
Question – What if we invest in the education of our people and they leave?
Response – What if we don’t and they stay?
The following focus must be in place when delivering value to the business:
Formal education on system capability, process best practice, and user’s performance expectations
User certification to validate basic understanding, performance improvement capability, and contribution to business value
User performance alignment with system data performance
Clear definition of position objectives and performance measures within a job description
A fully comprehensive user education program aligned with the new team member on-boarding program.
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